FREQUENTLY ASKED QUESTIONS
We ship orders throughout mainland Spain and Portugal. If you need us to ship to other European Union countries or to the Canary Islands, please contact us by sending a message via our contact form.
General Questions
Who are Químics Dalmau?
Químics Dalmau is a young company founded in November 2000, with a tradition of more than 100 years of customer service. With more than three generations of druggists, our company offers an extensive catalogue of chemical products and general drugstore supplies.
As an advanced, modern company, QUIMICS DALMAU S.L. is aware of the importance of providing customers with a complete, personalised service. That is why we always strive to the fullest to respond to the questions and needs of each and every one of our customers.
To serve all our customers more efficiently and in a more personalised way, we have a shop open to the public, located on the central Villarroel street in Barcelona. Likewise, and given the growing demand for many different products and their distribution in industrial quantities, we have a warehouse in one of the industrial areas around Barcelona, in Rubí.
The sale of technical drugstore supplies, both retail and industrial, is our main objective. Years of experience in the chemical sector and the trust our customers have placed in us support our activity.
How long will it take for my order to arrive?
The estimated average delivery time for shipments to mainland Spain and Portugal is around 4 business days, unless out of stock, in which case the new delivery time will be communicated or a substitute product will be offered to the customer.
For shipments outside mainland Spain and to the rest of the European Community, specific conditions will be arranged depending on the destination.
Shipping to other European countries?
For shipments outside mainland Spain and to the rest of the European Community, specific conditions will be arranged depending on the destination.
You must send us an email or use our online chat so we can determine whether it is possible to ship the products you wish to purchase.
Shipping to the Canary Islands?
We don’t offer this option in our online store, but you can call us and we will review each case individually to determine whether we can ship the products you want to buy to the Canary Islands.
Can you ship to different addresses for the same customer?
Yes. In your customer area you have the option to create multiple shipping addresses, and you just need to select the address during checkout.
How much is shipping for my order?
TOTAL WEIGHT SHIPPING
Between 0 and 5 KG €11.90
Between 5 and 10 KG €13.10
Between 10 and 20 KG €15.50
Between 20 and 31 KG €24.54
More than 31 KG Ask
How does the “I will ship with my carrier” option work?
Many of our customers have agreements with their own logistics carriers or prefer to use new product collection methods such as Deliveroo.
Químics Dalmau has innovated its services by providing customers with new alternatives to obtain their products.
If you have selected this option, we will email you or call you personally when your order is ready, so you can inform your logistics carrier to come to our shop to collect your order.
How does “I will pick it up” work?
With this option you can come and pick up the order from our shop in Barcelona.
We will send an email or call you personally to let you know that the order is already prepared and ready for you to pick it up.
How does “Pay in store” work?
If you wish, you can pay in our shop in Barcelona when you pick up your order. We have all payment methods for your convenience.
If I’m not satisfied with the products, can I return them?
If for any reason you are not satisfied with your order, you have 7 business days, counted from the delivery date of the order, to return it. (According to art. 44 of Law 7/1996, of 15 January, on the Regulation of Retail Trade, amended by Law 47/2002, of 19 December.).
* Important: If you find any damage to the packaging as a result of poor transport, please note it on the delivery note of the delivery company.
To proceed with the return of the product, you must notify by email to vendes@quimicsdalmau.net
Once you contact us, we will inform you of the necessary details and the procedure to follow.
The product must be in perfect condition and in its original packaging.
If the return is the result of an error in preparing the order, shipping costs are paid by Quimics Dalmau SL when replacing your goods. Otherwise, the costs will be borne by the customer.
Once we receive the goods in our warehouses and verify that all the above conditions are met, we will accept the return of the product and proceed to ship the new product or, where applicable, refund the amount. This will be paid into the account number indicated in the return notification.
Any return generates a handling fee of €5, which must be paid by the customer. Except for errors or products in poor condition that are the responsibility of Quimics Dalmau SL
Can I pay with PayPal?
In the coming days we will enable payments through this gateway. If you want to pay for your order with PayPal, there will be a 4% handling fee.
Write to us: tienda@quimicsdalmau.net
